General Breakfast

Palazzo A - H
6:30 AM - 8:15 AM

Hospitality Desk

Palazzo Foyer
6:30 AM - 6:00 PM

Main General Session

Palazzo I-P
8:30 AM - 8:45 AM

Customer-Centricity Rotations

Various Locations
8:55 AM - 10:45 AM

 - Henry Mason (A) (Orange) - Delfino Ballroom

 - Lisa McLeod (B) (Light Blue) - Lando Ballroom

 - Bill Taylor (C ) (White) - Marcello Ballroom

Main General Session

Palazzo I-P
11:00 AM - 12:00 PM

General Lunch

Palazzo A - H
12:00 PM - 1:30 PM

Think Different Electives - Change Management: The Human Element (White)

Marcello 4401AB-4404/4501AB-4504
1:30 PM - 5:00 PM

This workshop is centered on equipping you to lead yourself, your team, your customers to realize change results faster than the competition. With the help of penguins, Albert Einstein, Marylin Monroe, and your peers you will leave the workshop with a new mindset on change, a better understanding of how people dynamics affect your ability to lead through it, and strategies to move yourself, customers, and others from Denial to Commitment faster

Think Different Electives - Out of the Box Thinking (Light Blue)   

Lando 4201AB-4204/4301AB-4304

1:30 PM - 5:00 PM

Think there is only one solution? That the best solution is in place? That your idea is not a good one? Not in this workshop! Get out of the proverbial box and open up new ways of thinking. We will first breakthrough mental roadblocks to creative thinking. Then we will quickly transition two creative thinking techniques that will help us solve for real and current problems and generate new solutions. The next best idea is right around the corner! Let’s find it and deploy it ahead of the competition.

Think Different Electives - Out of the Box Thinking (Red)   

Marcello 4405-4406/4505-4506

1:30 PM - 5:00 PM

Think there is only one solution? That the best solution is in place? That your idea is not a good one? Not in this workshop! Get out of the proverbial box and open up new ways of thinking. We will first breakthrough mental roadblocks to creative thinking. Then we will quickly transition two creative thinking techniques that will help us solve for real and current problems and generate new solutions. The next best idea is right around the corner! Let’s find it and deploy it ahead of the competition.

Think Different Electives - Out of the Box Thinking (Green)     

Lando 4205-4206/4305-4306

1:30 PM - 5:00 PM

Think there is only one solution? That the best solution is in place? That your idea is not a good one? Not in this workshop! Get out of the proverbial box and open up new ways of thinking. We will first breakthrough mental roadblocks to creative thinking. Then we will quickly transition two creative thinking techniques that will help us solve for real and current problems and generate new solutions. The next best idea is right around the corner! Let’s find it and deploy it ahead of the competition.

Think Different Electives - Customer Centered Communication (Yellow)   

Toscana 3601-3610

1:30 PM - 5:00 PM

In any 2 or more-way communication there is the “Me,” the “Them,” and the “We.” In Part 1 of Customer-Centered Communication, we focus on the “Me.” What are my most preferred communication behavior strengths? How can I use them better, more often, or in different situations to become even more successful? Where do I have blind-spots and how can I fill them? Where might I tap some of my strengths a little too often and need to down-shift at just the right point? Leave with immediately actionable strategies to impact your productivity, effectiveness, and sales success.

Think Different Electives - Customer Centered Communication (Purple)   

Toscana 3701-3710

1:30 PM - 5:00 PM

In any 2 or more-way communication there is the “Me,” the “Them,” and the “We.” In Part 1 of Customer-Centered Communication, we focus on the “Me.” What are my most preferred communication behavior strengths? How can I use them better, more often, or in different situations to become even more successful? Where do I have blind-spots and how can I fill them? Where might I tap some of my strengths a little too often and need to down-shift at just the right point? Leave with immediately actionable strategies to impact your productivity, effectiveness, and sales success.

Think Different Electives - Leading with Emotional Intelligence (Orange)   

Casanova 501-502/601-602

1:30 PM - 5:00 PM

Preoccupied, running late, facing a roadblock, stuck in red tape, confused by unpredicted events, blindsided by sudden change, or racing against time pressure? Our days are already filled with stress of all kinds, none of which seem to be going away. It’s seemingly impossible to respond patiently, positively, and appropriately to an extra request or customer question in these conditions. And yet, sales effectiveness and teamwork depend on it. Learn how to lead yourself and others with Emotional intelligence (EQ) despite and during stressful conditions. This session will focus on the 3 fundamentals of EQ: Self-Awareness, Self-Regulation, and Empathy.

Think Different Electives - Leading with Emotional Intelligence (Berry)   

Casanova 503-504/603-604

1:30 PM - 5:00 PM

Preoccupied, running late, facing a roadblock, stuck in red tape, confused by unpredicted events, blindsided by sudden change, or racing against time pressure? Our days are already filled with stress of all kinds, none of which seem to be going away. It’s seemingly impossible to respond patiently, positively, and appropriately to an extra request or customer question in these conditions. And yet, sales effectiveness and teamwork depend on it. Learn how to lead yourself and others with Emotional intelligence (EQ) despite and during stressful conditions. This session will focus on the 3 fundamentals of EQ: Self-Awareness, Self-Regulation, and Empathy.

Think Different Electives - Leading with Emotional Intelligence (Dark Blue)   

Casanova 505-506/605-606

1:30 PM - 5:00 PM

Preoccupied, running late, facing a roadblock, stuck in red tape, confused by unpredicted events, blindsided by sudden change, or racing against time pressure? Our days are already filled with stress of all kinds, none of which seem to be going away. It’s seemingly impossible to respond patiently, positively, and appropriately to an extra request or customer question in these conditions. And yet, sales effectiveness and teamwork depend on it. Learn how to lead yourself and others with Emotional intelligence (EQ) despite and during stressful conditions. This session will focus on the 3 fundamentals of EQ: Self-Awareness, Self-Regulation, and Empathy.

APEX Awards Ceremony  

Palazzo I-P

6:15 PM - 7:30 PM

Acknowledge your colleagues and celebrate their success together.

Evening Dinner Event  

TAO Restaurant & Nightclub at The Venetian Palazzo

6:30 PM - 7:30 PM

NAAM Name Badges are required as well as a valid Drivers License.